This post is in response to a request we received via a comment from our youtube.com/HendGrow channel on a guide on RT installation.
NOTE: This guide and the included script will only work if you have followed our guide on installing an RT5 base with our script. (Scrtip is editable and can be found within guide [45] REQUEST TRACKER – ONE SCRIPT INSTALL!
The script used for this install -> https://hendgrow.com/ugs/hendgrow_auto_install_rtir_v5.sh
—Guide Start Here—
Check the base RT5 is installed and working. A quick check via the web UI.
Login to your RT5 server. In our instance, the server IP is 192.168.2.125 as can be seen by the URL.
ssh hendgrow@192.168.2.125
Download the RT auto-install script.
wget https://hendgrow.com/ugs/hendgrow_auto_install_rtir_v5.shMake it executable
sudo chmod +x hendgrow_auto_install_rtir_v5.sh
Now let us kick it off
sudo ./hendgrow_auto_install_rtir_v5.sh
Refresh your browser, you should now see an RTIR tab as shown in the below image.
—End—
There is still a lot to do, like configuring the domain to use, SSL, RT email gateway, task scheduler, full-text search, general system security etc etc….
If you would rather have the Virtual machine in OVA format we used in this guide? Reach out details on our contact page.
This guide does not cover server/application hardening, or security as it is a broad topic dependent on many variables and not the aim of this guide. That’s potentially for a future guide should there be demand.
You should always harden your servers by default!
Some useful links:
Secure your MariaDB installation – https://mariadb.com/kb/en/mysql_secure_installation/
Apache2 Security Tips – https://httpd.apache.org/docs/2.4/misc/security_tips.html
Ubuntu Security and Server hardening – https://ubuntu.com/security
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